If you wish to return your art purchase you have a 14 day cooling off period, beginning on the day after you received your the artwork, to return it, subject to the terms outlined here.
To return a product, please contact the artist to request a return, you will also be provided with the address to return your products to. Please note, all artworks are your responsibility until they are received by us, therefore we recommend that you use a secure and traceable shipping method. All artwork returned for a refund must be returned at your own cost.
The cost of returning products must be covered by you. Please note that we recommend using a secure and traceable shipping method as all products are your responsibility until they are received.
As soon as your returned artwork(s) are received by us, you will automatically be refunded, within five working days, to the method of payment used when you placed your order. You will receive a confirmation email when the artwork has been refunded. If the funds aren’t appearing in your account, please wait a few days and check again, as some banks take a little longer than others for the funds to reach your account.
You will receive a confirmation email when your artwork(s) have been refunded. If you paid by card, please make sure you check your bank statement.
If you made your original payment with a card that has since expired or has been cancelled, please contact your bank. Your refund will always be processed to your original method of payment and cannot be sent to another card. If you paid using another payment method, please contact the payment provider to locate your refund.
Outside of 14 – day cooling off period and within 30 days of artwork purchase; an artwork can be exchanged for another artwork of the same value or higher, subject to the difference being paid if applicable and only if the artwork is returned in the same condition as it was sent.
The returns policy above is not applicable to commissioned artwork(s) from the artist.
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